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Questions and answers

Answers about Ortam: what it is, what a Sandbox saves, how agents sign in, what it costs, how it keeps data safe, and how it compares.

Getting started

What is Ortam?
A hosted service that gives each AI coding agent a Sandbox, a Linux VM it keeps. Ortam saves the whole disk while the VM runs. The next job starts with the repository, dependencies and Docker images in place. Test suites and dev environments use Sandboxes the same way. How it works
What is a software factory?
A system that assigns tasks to coding agents, checks their changes and opens pull requests. Ortam runs the machines the agents work on. The factory keeps its own users, repositories, agents and task queue. Machines for a software factory
Can I use it now?
It’s in private beta. We’re letting teams in a few at a time. Email access@ortam.dev with what your agents run and roughly how many Sandboxes you need.
Do my users need Ortam accounts?
No. Your backend holds an organization key and decides which Sandbox serves which user, project or task. Your users sign in to your product, not to Ortam.
Which agents can run in a Sandbox?
Anything that runs on Linux. Node.js, Python, git, Claude Code and Codex CLI come preinstalled, and Connections let Claude Code and Codex use a Claude or ChatGPT account. Claude Code and Codex in the cloud

Sandboxes and saves

What does a save keep?
The whole disk: the repository, installed packages, system changes, Docker images and volumes. Memory, running processes, temporary mounts such as /tmp, and the credentials Ortam delivers aren’t saved. Saves and recovery
How often does Ortam save?
Ortam saves on a schedule while a Sandbox runs, without your code asking. Stop attempts a final save. The interval isn’t published yet. A Sandbox’s status shows when saving is delayed or failing. When saves happen
What happens if the hardware fails?
The next start or command brings the Sandbox back on new hardware from its last completed save. Ortam reports how old that save is and which commands were running. It reruns nothing on its own. Host failures
Can agents run Docker?
Yes. The developer user has sudo in the Sandbox’s VM and can run Docker. Docker isn’t preinstalled. Install it once, and every save keeps it with its images and volumes.
Can I read files without starting the VM?
Yes. Reading or exporting files from a stopped Sandbox uses its saved disk. The VM doesn’t start, so no compute is used. The API routes for files are to be published.
Can I change a Sandbox’s size?
Yes, while it’s stopped, if its disk fits the new size. The next start uses the new size and the same disk.
Can several agents work on one repository at once?
Yes, with a Sandbox each. Take a Snapshot of a Sandbox that’s already set up and start one copy per task. Each copy writes to its own disk. Snapshots

Agents and credentials

How do agents use my Claude or ChatGPT plan?
Through a Connection. The account holder signs in once. Ortam keeps and renews the login outside the VM. Each Sandbox with access to the account gets short-lived credentials that are never saved. For an account that uses an API key, the Sandbox gets the key. Connections
Do credentials end up in saves or Snapshots?
The credentials Ortam delivers don’t. A credential an agent writes to an ordinary file is saved and copied like any other file. Rotate any credential that ends up there.

Pricing

What does it cost?
$20 a month, and all of it goes toward your usage. A running Sandbox is billed by the second, from $0.018 an hour for Small. Its running time never costs more than its size’s monthly cap. A stopped one pays only for its saved disk, at 1¢ per GB‑month. Prices are planned for launch. Pricing and limits
Am I charged while a Sandbox waits to start?
No. Billing starts when a Sandbox is ready. Waiting for capacity and starts that fail aren’t charged.

Security and data

Is the saved disk encrypted?
Yes. Each save is encrypted with its own key before it leaves the machine, and those keys never enter the VM.
Where does it run?
In Germany and Finland. A Sandbox’s saved data stays in the location where it was stored.
How is one Sandbox kept apart from another?
Each Sandbox is its own VM, not a container on a shared kernel. The agent has sudo inside it but can’t change the kernel, boot, network or storage, or read Ortam’s credentials.

Compared with others

How is it different from E2B or Vercel Sandbox?
E2B keeps a sandbox’s disk and memory when you pause it. Vercel Sandbox saves the disk when it stops and keeps it 30 days after last use by default. Ortam saves the whole disk on a schedule while the agent works, not only when it stops. It keeps the disk while your plan is active. What each provider keeps, compared
When is Ortam the wrong choice?
When work must resume with its memory and running processes intact, when each job runs untrusted code for seconds and nothing should carry over, or when you need GPUs. Why Ortam